Support Center » Knowledgebase » Technical Stuff
Knowledgebase Categories
Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text.

 How do I enable SMTP Authentication for my email accounts?
  Our shared mail servers require these applications to authenticate with the mail server before email can be sent. This is done to ensure that the person attempting to send email through our mail servers is a legitimate customer. The steps involved will
 Do you allow Wild card DNS ?
  We do allow Wild Card DNS. Please email to our technical department at to gain more information on it.
 Do you support SFTP?
  No, you can not use SFTP.
 What are the server hardware specifications for the shared hosting?
  Quad Core Xeon Servers; 4GB DDR RAM; Multiple Heavy Duty Hard drives.
 Where can I change the MX record for my domain name?
  You can add only one MX record on your own. In order to do it , you need to login to your cPanel - Mail - MX entry. If you need add more MX records then kindly drop an email to the technical department at and we will assist you with that
 What are my POP3 settings?
  Mail Server Username: "your mail account" (for example: Incoming Mail Server: port 110? Outgoing Mail Server: mail.yourdomain (server requires authentication) port 25 or 26 .
 My mailing script is not working?
  If your mailing script or forum etc has exceeded 300 emails sent per hour, the directory where this script is located will be automatically blocked (it will have permissions 000).
 What are your limits on the usage of system resources?
  1. It is not permitted to run a process that requires more than 16MB of memory, more than 30 CPU seconds or uses more than 20% of all available system resources at any time. 2. It is not permitted to run more than 100 simultaneous connections f
 What are Domain Name Servers or DNS?
  Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they are easier to remember. The Internet however is really based on IP addresses. Every time y
 What version of Apache do you use?
  We use Apache/2.2.xx (Unix) however please note that the version written here is for reference only as we keep upgrading as the need arrives.
 Do you support PostgreSQL?
  No, we don't.
 Can you install third party scripts for me?
 Unfortunately we do not install, configure or provide technical support for third party scripts. You would need to contact the official script support for further assistance
 Dedicated IP address
 Dedicated IP address is an IP address, assigned specifically to your account. This IP address is not shared with other accounts on a shared server and is used only by you. Dedicated IP is required to provide a separate dedicated channel for the encrypt
 What is a Shared IP address?
 Every domain name that is home to a website has an IP address assigned to it. An IP address is the real address of a website or server. Domain names were developed because it was too difficult to remember long IP numbers like In shared hosti
 How long does it take for the DNS to propagate?
 The DNS propagation takes 48 to 72 hours to complete.
 What is the difference between static and dynamic IP addresses?
 When a computer uses the same IP address every time it connects to the network, it is known as a Static IP address. In contrast, in situations when the computer's IP address changes frequently (such as when a user logs on to a network through dialup or th
 Where should I upload my content www or the public_html directory?
 Please note that " www" is just the symbolic link to the public_html directory. So you may use public_html to upload files to the server
 Is rewrite mode supported?
 Yes, it is.
 Can I run my own webmail client?
 You can use your own webmail client only if it is using port 80, because we do not allow any other ports for that purpose.
 Do you support domain redirect?
 Yes, we support that.
 What is an Index page?
 In order to upload the index page to your public_html folder you should perform the following actions: 1. Open your public_html folder, find index.html file ( or index.htm, index.php )- all you need is to point out the name of the start page of your
 Can I edit httpd conf file?
 You cannot edit httpd conf file if you are hosted on budget, reseller or a business hosting plan. You can however edit this file if you have a dedicated server with us. FYI you can set some particular options with the help of .htaccess file.
 What is a CNAME record?
 CNAME-records are domain name aliases. Often computers on the Internet have multiple functions such as web-server, ftp-server, chat-server etc. To mask this, CNAME-records can be used to give a single computer multiple names (aliases). For example
 Main Categories
Home | Knowledgebase | Downloads